At British Home, we are dedicated to protecting your privacy and ensuring your personal data is handled in compliance with the UK General Data Protection Regulation (GDPR) and UK Data Protection laws. This Privacy Policy explains what data we collect, how we use it, and your rights concerning your personal information.
What Information We Collect
We collect and process certain types of personal data, depending on your interaction with us. That data may include, but not necessarily limited to, the following:
- Identity and Contact Details: Name, address, email, phone number, and other identifying information.
- Health and Care Information: Medical and care-related details necessary for providing services.
- Financial Data: Information required to process payments, donations, or financial transactions.
- Communication Preferences: Your preferences for receiving updates and communications.
- Website Data: Information such as IP addresses and usage statistics collected via our website.
We collect this data directly from you or through interactions with our services.
How We Use Your Data
We use your personal data for the following purposes:
- To deliver personalized care and services tailored to your needs.
- To manage communications, respond to inquiries, and provide updates.
- To process donations, payments, and manage fundraising activities.
- To comply with legal obligations and ensure regulatory compliance.
- To improve our website and services based on user insights.
We process your data based on one or more of the following lawful grounds:
- Your explicit consent, where required.
- The performance of a contract.
- Compliance with legal obligations.
- Our legitimate interests in providing services and improving our operations.
How We Share Your Data
We may share your personal data in certain situations such as, but not necessarily
limited to:
- With trusted third-party providers and partners who support our operations (e.g., IT services, payment processors).
- With regulatory authorities, when legally required to do so.
- To protect your safety, our staff, or to comply with legal proceedings.
- Other circumstances where we can do so lawfully.
We ensure that all third parties adhere to strict data protection obligations and do not use your data for their own purposes.
How We Protect Your Data
We have robust technical and procedural security measures to ensure your personal
data is safe, including:
- Encryption of sensitive data.
- Regular security audits and assessments.
- Access controls to limit data to authorized personnel only.
- Secure storage on GDPR-compliant servers.
Your Rights Under GDPR
Under GDPR, you have the following rights regarding your personal data:
- Right to Access: Request details of the personal data we hold about you.
- Right to Rectification: Request corrections to inaccurate or incomplete data.
- Right to Erasure: Request deletion of your data where applicable (the "Right to be Forgotten").
- Right to Restrict Processing: Limit the use of your data under certain conditions.
- Right to Data Portability: Receive your data in a structured, machine- readable format for transfer.
- Right to Object: Opt-out of certain data processing, including direct marketing.
- Right to Withdraw Consent: Revoke your consent for data processing at any time.
Cookies and Website Usage
Our website uses cookies to improve user experience and analyse website traffic. You can manage your cookie preferences through your browser settings. For details, see our Cookie Policy.
How Long We Keep Your Data
We retain your data only for as long as necessary for the purposes outlined above or as required by law. Once your data is no longer needed, it will be securely deleted or anonymised.
Updates to This Policy
This Privacy Policy is regularly reviewed and updated to ensure compliance with GDPR and evolving legal requirements. Any significant changes will be communicated to you through appropriate channels.